Support

Equipment Help

Simple answers about registering a purchase, warranty questions, and everyday equipment care.

Registering a purchase

Use the Register Your Purchase page to record your equipment and send us the details we need. You will need your receipt number, purchase date, and the serial number from your equipment.

Warranty questions

If your purchase included an extended protection plan, register your purchase first. We review each registration and email you once the plan information has been processed.

Basic treadmill care

Keep the area around the treadmill clear, wipe down the frame and console after use, and check that the belt stays centered. Unplug the treadmill before any cleaning or adjustment.

Cleaning underneath the motor hood

Dust builds up under the motor hood over time. With the treadmill unplugged, remove the hood, vacuum gently around the motor and belt area, then replace the hood before plugging it back in.

Walking-belt lubrication

Most walking belts need silicone lubricant applied underneath the belt from time to time. Check the manual for your model, since the amount and schedule vary by manufacturer.

Firmware and software updates

Some consoles receive updates from the manufacturer over Wi-Fi or by USB. Check the manufacturer's support page for your brand and model before starting an update.

Requesting help

If something is not working the way you expect, contact us with your model and serial number and a short description of what is happening.

Maintenance videos

We are putting together short how-to videos. These are not available yet.

Cleaning under the motor hood
Coming soon
Lubricating a walking belt
Coming soon
Centering and tightening a walking belt
Coming soon

Warranty coverage varies by product and purchase. Please review the paperwork provided with your equipment or contact Island Pearl Fitness if you are unsure what coverage was included.